Temporary outage for maintenance

• The cost of service is based on the information provided, which includes travel time, estimated labor time and materials (as applicable).
• After you submit your request you will receive an email along with a secure web link to make the required credit card payment.

Important Note: Your request will NOT be booked until full payment has been received by ENMAX Power.

An ENMAX Power crew member will meet the requesting certified electrician on site to discuss the work and then disconnect the electrical service supply, only if the following conditions are met:

•  The certified electrician MUST be present, on site.
•  The main service disconnect MUST be in the open position (no load).

Important Note: Failure to have a certified electrician present (physically on-site) will be subject to an additional one (1) hour charge to the customer.

An ENMAX Power crew member will meet the requesting certified electrician (at the pre-arranged time) on site to discuss the work completed and then reconnect the electrical service supply, only if the following conditions are met:

• The certified electrician MUST be present, on site; and
• The main service disconnect MUST be in the open position (no load); and
• Electric service connection and meter are both accessible to safely reconnect according to Canadian Electrical Code (CEC) Part 1 and ENMAX standards.
• Electrical Permits are required and authorization to re-energize from the authority having jurisdiction must be affixed to the equipment (ie: green sticker) on site or an email sent from electrical inspections to trouble dispatch/control authorizing the reconnection.

Failure to meet all these conditions will result in a denial of re-energization. 

Important Note: Failure to have a certified electrician present (physically on-site) will be subject to an additional one (1) hour charge to the customer.

• Yes, Proceed to step 2
• No/Not sure. Please connect with our Project Intake team before proceeding.

To complete this request, you will need to know the following information.

• Time and date for pulling in/out wire
• Estimated hours of work required to complete the wire pulling
• Wire type (Aluminum or Copper)
• Wire Size
• Number of conductors
• Wires to be pulled in or out
• Transformer/pedestal number